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Impressum

Site Operator:
Herzchenklein, Mag. Lucia Prummer

Prangerstrasse 2a, 7091 Breitenbrunn, Austria
info@herzchenklein.at

Account information

IBAN: AT41 3300 0000 0222 1174
BIC: RLBBAT2E

Information obligation according to § 5 Abs. 1 E-Commerce-Law
Member of the Chamber of Commerce
VAT No. ATU71304616

Copyright and disclaimer

© 2017 Content
Herzchenklein
All rights reserved.

SHIPPING POLICY

Processing time
The proccesing time is between 4-14 working days.
It depends on the products you ordered, how long it takes. Some products which are on stock, will be send asap, some individually made, could take till 14 working date to be made and ready to dispatch.

Estimated shipping times and prices
We deliver worldwide. Your order will be dispatched via GLS. You’ll be able to track your order through website. We will send you your tracking number via e-mail.

Italy: 6,90 EUR- 14,90 EUR – 3 business days
United Kingdom, Irland, Denmark, Schweden, France, other EU countries– 14,90 EUR – 5-7 business days

We’ll do the best to meet these shipping estimates, but cannot guarantee them.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

We try to do our best when describing and photographing the items. Please read the descriptions of items carefully and if you have any questions – ask us before placing the order!
Items must be returned in original condition, unworn, unaltered. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. We will provide you with a refund if:
Personalised and customised items can not be returned !!!
The items have not been worn, damaged, washed, used
You notify us for a refund within 14 days of receipt
You ship items back within 14 days after notifying us about returning
Costs for returning musst be paid by you !!

Once your return has been received we will refund you by your original payment method within 14 days. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. We do not take responsibility for damages or losses due to shipping. All return postage costs are at customers’ expense, unless items deemed faulty.

Please send all return or exchange packages to:

Herzchenklein
Mag. Lucia Prummer
Prangerstrasse 2a
7092 Breitenbrunn
Austria